Privacy Requests and Complaints

Contact FEELFREE2 LTD if you want to exercise a data-protection right or complain about how we handle personal information. Email claudiu@feelfree2.com or write to FEELFREE2 LTD, 1 Windermere Avenue, Wembley, England, HA9 8SH, United Kingdom.

Make a privacy request

You can ask for access to your personal information, correction, deletion, restriction or a portable copy where the relevant right applies. You can also withdraw consent where processing relies on consent. Tell us which information or processing you mean and what outcome you want.

Right to object: you can object to processing based on legitimate interests for reasons relating to your situation. Explain the processing you object to so we can assess it. You can object to direct marketing at any time.

For permanent account deletion, use Settings → Delete account in the app, or read Account deletion if you cannot sign in.

Information to include

• The email address associated with your account, if you have one.
• A clear description of your request or concern, including relevant dates.
• The outcome you would like and a safe way for us to reply.

You do not have to use a particular form or legal phrase. We may ask for information reasonably needed to identify the information concerned or confirm your identity. Do not send passwords, authentication codes, bank details or full identity documents by email.

Complain to FeelFree2

For a complaint, use the subject “Privacy complaint” if convenient. Explain what you think went wrong and any request or response already involved. We will acknowledge your complaint within 30 days, make appropriate enquiries, keep you informed and explain the outcome without undue delay. We may need to ask for clarification or proportionate identity verification.

Making a complaint does not prevent you from using other rights or remedies. We do not charge a fee merely for raising a privacy concern.

Complain to the regulator

You can complain to the UK Information Commissioner’s Office. Its complaint service and contact information are at ico.org.uk/make-a-complaint. The ICO explains the information it needs and may ask about the steps you have taken with us.

Read the Privacy Policy for information about the data used by FeelFree2. For immediate danger, contact emergency services rather than waiting for a privacy or support response.